Quidax Support
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How crypto deposits are handled on Quidax
For merchants using Quidax to power their crypto payment gateways, transaction speed and reliability are paramount. While 98% of deposits are instantly credited within seconds, uncredited deposits ...
How does Quidax secure business partner data and funds?
Quidax uses a layered security architecture to protect partner and user funds and data:Cold storage: The majority of crypto assets held on behalf of partners and users are stored in offline cold wa...
Our Shared Regulatory Position
When you integrate the Quidax API, you are accessing compliant financial infrastructure. This is a meaningful advantage, you benefit from our licence coverage, compliance programme, and our ongoin...
What does the Quidax Business API actually do?
The Quidax Business API gives companies programmatic access to crypto and stablecoin infrastructure without having to build or license that infrastructure themselves. Through the API, businesses ca...
Why a crypto gets stuck
Blockchain LevelBefore a crypto deposit hits Quidax infrastructure, it is processed on the blockchain. Depending on the health of the specific blockchain being used (e.g., Bitcoin, Ethereum, Solana...
How to Secure Your API Keys
Your API keys are the credentials that authenticate all requests from your system to Quidax. A compromised API key is equivalent to giving an attacker access to your integration. The rules for API...
Your Responsibility as a Partner
By accessing the Quidax Business API, you agree to the following compliance obligations:Know Your Customer (KYC)You are responsible for verifying the identity of your own end users before they acce...
Who can use the Quidax Business API?
Our B2B infrastructure supports:Fintechs and neobanks looking to add crypto or stablecoin features to an existing productPayment companies that want to offer stablecoin-based cross-border settlemen...
How to handle crypto deposits not Credited
If a customer claims a deposit is missing, please follow these steps:1. Request the Transaction Hash (TXID)The TXID is the only absolute proof of a blockchain transaction, and for XRP and USDTTON, ...
Securing Your Webhook Integration
Webhooks deliver real-time transaction events from Quidax to your server. A poorly secured webhook endpoint can be exploited to inject false events into your system, causing you to credit users for...