Quidax Support
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Activity overview
Latest activity by Quidax Support-
Quidax Support created an article,
List of Blockchain Explorers
The following list details the primary blockchain explorers you can use to trace transactions for the coins and networks Quidax offers. Explorer Name Networks Traceable Coins Traceable Expl...
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Quidax Support created an article,
How to handle crypto deposits not Credited
If a customer claims a deposit is missing, please follow these steps:1. Request the Transaction Hash (TXID)The TXID is the only absolute proof of a blockchain transaction, and for XRP and USDTTON, ...
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Quidax Support created an article,
Why a crypto gets stuck
Blockchain LevelBefore a crypto deposit hits Quidax infrastructure, it is processed on the blockchain. Depending on the health of the specific blockchain being used (e.g., Bitcoin, Ethereum, Solana...
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Quidax Support created an article,
How crypto deposits are handled on Quidax
For merchants using Quidax to power their crypto payment gateways, transaction speed and reliability are paramount. While 98% of deposits are instantly credited within seconds, uncredited deposits ...
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Quidax Support created an article,
What Happens if My Account Is Compromised?
If you believe your Quidax Business account, API credentials, or webhook endpoint has been compromised, take the following steps immediately:Regenerate your API keys from the dashboard to revoke th...
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Quidax Support created an article,
Responsible Disclosure
If you identify a security vulnerability in the Quidax API, platform, or dashboard during your integration or at any point as a partner, please report it to our security team at bugbounty@quidax.co...
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Quidax Support created an article,
Securing Your Webhook Integration
Webhooks deliver real-time transaction events from Quidax to your server. A poorly secured webhook endpoint can be exploited to inject false events into your system, causing you to credit users for...
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Quidax Support created an article,
How do I regenerate my API keys?
You can regenerate your API keys from the Settings section of your Quidax Business dashboard. Only account administrators and the primary account owner can perform this action. The key change is lo...
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Quidax Support created an article,
How to Secure Your API Keys
Your API keys are the credentials that authenticate all requests from your system to Quidax. A compromised API key is equivalent to giving an attacker access to your integration. The rules for API...
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Quidax Support created an article,
How does Quidax secure business partner data and funds?
Quidax uses a layered security architecture to protect partner and user funds and data:Cold storage: The majority of crypto assets held on behalf of partners and users are stored in offline cold wa...