Quidax Support
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What We Absolutely Prohibit
The following activities are prohibited under your API access agreement and under applicable Nigerian and international law. Engaging in these activities or knowingly enabling end users who engage...
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What’s the difference between a Quidax business account and a personal account?
A personal account is for our retail customers for buying, selling, or storing crypto for themselves. A Business account is a separate, verified merchant account that gives you API access, a busine...
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List of Blockchain Explorers
The following list details the primary blockchain explorers you can use to trace transactions for the coins and networks Quidax offers. Explorer Name Networks Traceable Coins Traceable Expl...
How do I regenerate my API keys?
You can regenerate your API keys from the Settings section of your Quidax Business dashboard. Only account administrators and the primary account owner can perform this action. The key change is lo...
How Quidax Monitors for Compliance
Quidax maintains its own transaction monitoring programme covering API activity across all Business partner integrations. This includes automated screening of transaction patterns, on-chain analyti...
How do I get started as a business partner?
The standard onboarding process has these steps:Request a demo via quidax.io or contact the Business team directly. This is an initial scoping call to confirm that our API is the right fit for your...
Responsible Disclosure
If you identify a security vulnerability in the Quidax API, platform, or dashboard during your integration or at any point as a partner, please report it to our security team at bugbounty@quidax.co...
What documents are required to open a Business account?
At minimum, you will need:Certificate of Incorporation (CAC for Nigerian businesses)Valid government-issued ID for each director (plus BVN for Nigerians) Business address verification (utility bill...
What Happens if My Account Is Compromised?
If you believe your Quidax Business account, API credentials, or webhook endpoint has been compromised, take the following steps immediately:Regenerate your API keys from the dashboard to revoke th...
What business types are accepted on the Quidax Business API?
We accept registered fintech companies, payment businesses, licensed financial institutions, asset management firms, technology companies building financial products, and international businesses w...